Shipping charges include packaging, handling and postage. We will deliver the goods to the address indicated in the order form. Packages are generally dispatched within 48 hours after receipt of your payment. Delivery is defined by the carrier. In the case of a delay on our part, we will notify you by email as soon as possible and we will propose you a new delivery date.
Shipping is free from 100 €uros of purchase excluding shipping costs for France metropolitan only and for a Point Relais Mondial Relais shipment only.
The size of the items we sell and their fragile nature has led us to choose tracked shipping with proof of shipping and delivery without signature. As well as the integrated compensation for lost and damaged, delivery time may vary from one carrier to another. These informations must be taken into account when choosing your carrier. For more guarantee, we also offer to insure your shipments by selecting the appropriate carrier. Each level of guarantees are exposed when choosing the shipping costs when placing your order.
We will provide a link as soon as possible that will allow you to track your delivery online.
You can contact us at any time for any questions regarding your delivery (click here to Contact us)
In accordance with legal provisions, within 7 days from the receipt of your order, you can exercise the right of withdrawal. You neither have to justify yourself nor to pay a financial penalty. Except for shipping and back, we will refund you with a Credit Slip as soon as possible, but not later than 30 days after your withdrawal.
Given the fragile nature of the products we sell, refund will be accepted only if the returned object has undergone no deterioration. For this reason, and to avoid any dispute, each object is carefully photographed at the time of shipment. These pictures are available on request from the customer service after the order is placed.